Privacy Policy

Revusup Retention is a vehicle retention and customer engagement platform operated by Eckert Group LLC. We provide services to automotive dealerships to help them communicate with their customers regarding vehicle service, offers, and dealership updates. Our website is revusup.com.

We may collect the following types of information:

• Contact information: Name, mobile phone number, and email address when you submit an opt-in form or contact us.
• Vehicle information: VIN, year, make, model, and service history provided by your dealership.
• Usage data: How you interact with our services, including message delivery and response records.
• Device information: IP address and browser type when you visit our website.

We use the information we collect to:

• Send SMS messages you have consented to receive, including service reminders, appointment confirmations, recall notices, and dealership promotions.
• Process opt-out requests promptly and permanently.
• Improve our platform and services.
• Comply with legal and regulatory obligations.

We send SMS messages only to individuals who have provided express written consent. You may opt out at any time by replying STOP to any message. Opt-out requests are processed immediately. For help, reply HELP or email support@revusup.com. Message and data rates may apply. Message frequency varies based on your consent selections.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent records are stored securely and used solely in connection with your dealership relationship through Revusup Retention.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share information with:

• Your dealership: To fulfill the communication services you opted into.
• Service providers: Such as Twilio (SMS delivery), who are contractually bound to protect your data.
• Law enforcement: If required by law or to protect the rights and safety of our users.

We retain your contact and consent information for as long as necessary to provide our services and comply with legal obligations. Opt-out records are retained indefinitely to ensure we do not re-message individuals who have requested to stop receiving communications.

You have the right to:

• Opt out of SMS communications at any time by replying STOP.
• Request access to the personal information we hold about you.
• Request deletion of your personal information by contacting us at support@revusup.com.

We use industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure.

If you have questions about this Privacy Policy or your data, please contact:

• Email: support@revusup.com
• Website: revusup.com
• Operated by: Eckert Group LLC

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.